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pilotadam
August 31, 2024
Question

Payroll - FPS - Incorrect account Issue - Help!

  • August 31, 2024
  • 1 reply
  • 0 views

Hey Guys. I hope someone can help as I'm at my wits end. So we changed to Payroll Core last month and whilst I was not excited to see the change as they usual prompt mistakes, we got through it. I have a grib sheet to make sure the process is followed every time, sad I know but I have little time for errors. I've come to run payroll today and all was going well until it came to the FPS submission. it worked last time but this time there was no box/window for the submission etc and within 'Payroll Taxes' it says everything is up to date. i know this isn't the case as I haven't received a confirmation from HMRC with the submission. When going back to 'Bank Transactions' I can't clear down the 'Wages' and it looks like the account that they came from is wrong as well. So in summary: Within QBOL the Payroll has come from the wrong account and needs resetting to the right account. The FPS hasn't been summited. I look forward t any help. Cheers Adam

 

1 reply

J
James_AL
August 31, 2024

Hello there, @pilotadam.

 

Let me guide you through the process of checking the correct account.

 

The payroll has been processed from the wrong account, and you need to correct it. Mapping accounts in QuickBooks Online Payroll can help by allowing you to organize your payroll transactions and assign them to specific accounts.

 

Here's how:

 

  1. Login to QuickBooks Online.
  2. Select the Gear icon, then select Payroll settings.
  3. Navigate to Accounting, and select the pencil icon.
  4. Select the dropdown and choose the account you want to use for each category. This will determine where the values are posted.
  5. Select Done.

 

For more information about lodging FPS to HMRC in Advanced and Standard Payroll, feel free to scan through these articles:

 

I'll be around to help if you have any other concerns or payroll taxes. Just let me know by leaving a reply below. Take care!

P
pilotadamAuthor
August 31, 2024

Thank you James_AL

 

I've done that, so for future Pay runs that should work and I've made a note to watch it. The issue is still the FPS submission which didn't happen, even after it said 'Payroll is Done'. I clicked on Payroll Taxes and no FPD submission page, window appeared. No email from HMRC to say that it had been received etc. Additionally the Chart of accounts show the wages deduction in the wrong account! This is in an account that came from the Payroll run?? So the balances don't tally. Appreciate you advice. 

Cheers

Adam

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