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AAllan
Oct 22, 2021 9:05 AM UTC
Solved

Payroll inclusions - Deductions not showing on payroll

Hello,

 

I have set up a Payroll Inclusion for an employee to repay a cash advance. The information appears to have saved and the start date is set for today, however when I run payroll there is no deduction.

 

Thank you for your help.

 

Andie

GeorgiaCAnswer
Oct 22, 2021 12:52 PM UTC

Hi Andie, thanks for your post - could you please try deleting any draft pay runs that you have saved and then re-run this as new? If the deduction does not show, please reply with the payroll verision that you're using, Standard or Advanced, so that we can investigate further. 🧐

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3 replies

RoscoPC
RoscoPC
Oct 22, 2021 10:35 AM UTC

HI There,

it's a bit confusing but I think you have to say that you want to pay it from a bank account( It actually says "pay to bank account") and then choose the employee from the drop down of bank accounts. 

 

There is only one and I think this should be the default. Not sure why they've added this.

 

If you do this then recalculate the employee if you've already got it in a pay run and it should include it. You can check by looking at the draft Pay Slips.

 

Hope this helps.

 

RoscoPC 

AAllanAuthor
Oct 22, 2021 10:46 AM UTC

thank you so much for the response. I have done as you've said 'add to bank account' and selected the employee. But it is still not showing any deductions on the draft payslip.

GeorgiaCAnswer
Oct 22, 2021 12:52 PM UTC

Hi Andie, thanks for your post - could you please try deleting any draft pay runs that you have saved and then re-run this as new? If the deduction does not show, please reply with the payroll verision that you're using, Standard or Advanced, so that we can investigate further. 🧐

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