Payroll is not loading

We have received similar concerns or reports about the issue of Payroll not loading in QuickBooks Online Payroll, @finance204.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an update once available.

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select the Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
4. You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Meanwhile, the stored files in your browser can also cause unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

I've added these two links below to help you pay your employees:

• QuickBooks Online Advanced Payroll Hub.
• QuickBooks Online Standard Payroll Hub.

Let me know if you need further assistance running payroll in QuickBooks Online. I'm always here to help. Have a great day.