Payroll Journal Missing

Thanks for posting in the Community, @Kate1618. 

Currently, we're receiving reports from other users that they're unable to see the complete list of payroll journal entries last November. Rest assured that our product engineers are actively working to resolve this timely. 

As an alternative, you can manually create the missing journals for your two employees. 

I want to make sure you're in the loop about the investigation's status and its fix. With this, I’d suggest contacting our Customer Care Team. They will add your account info to the list of affected users. This way, you'll be notified via email once updates are available. Here's how: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern under What can we help you with?.
4. Click Let’s talk.
5. Choose a way to connect with a live agent. 

There are three payroll versions for QBO UK. I'd suggest clicking the appropriate link below depending on the payroll service you're using. Once clicked, it provides you resource links on how to effectively manage your payroll and employees in the program. 

• PaySuite
• QuickBooks Online Standard Payroll
• QuickBooks Online Advanced Payroll

Thank you for your patience while we're working on this matter. I'm always here to help if you have other concerns. Take care always, @Kate1618.