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Albert17
March 26, 2025
Question

Payroll Journal Sync Error - Struggling to access support

  • March 26, 2025
  • 1 reply
  • 0 views

So I got an email from quickbooks saying they failed to sync 4 payroll transactions from 04/03/25 and that I needed to fix it. Clicking the link to the email takes me to the page attached below. Firstly it wont tell me what the error issues are since there is another user accessing the company (there is not, I am the only user and we use quickbooks on 1 device). Secondly trying to contact the care team doesnt work as it says there technical issues (i've tried this yesterday and today).

 

I then tried to separately contact quickbooks through the online chat, but the person I connected with ended the chat suddenly, and when I tried to do another chat I got no response.

 

I want to be able to fix these sync issues - especially before the end of the tax year. Does anyone know how to do this or will I have to try contacting support again and hope that I dont get ignored?

1 reply

R
RoseJillB
March 26, 2025

Hello there, @Albert17.

 

I value your effort and appreciate your sharing the steps you took to rectify the journal syncing errors in QuickBooks Online Payroll. I understand the urgency of getting this resolved to avoid discrepancies in your books. 

 

This type of error occurs due to inactive employees or missing employee information. I know that you have already contacted our Technical Support Team; however, it’s best to reach out to them again. They can assist you in securely sharing any important information needed to determine the root cause and provide a resolution:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: Get help with QuickBooks products and services.

 

Moreover, QuickBooks provides several payroll reports that offer a detailed view of your employee's gross pay, deductions, and tax data. To learn more about these reports and how to access them, you can visit this article:

 

 

If you have additional questions about payroll journals or any QuickBooks-related matters, @Albert17,  please don't hesitate to reach out to us again. The Community is always available to help you at any time. Take care!

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