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vera investment
May 15, 2020
Question

Payroll migration

  • May 15, 2020
  • 1 reply
  • 0 views

Hi there, 

 
I would like to file a complaint on my case and payroll migration process. 
 
Have been using the patrol for few years before and was totally happy with it. 
This April the payroll wasn’t operational any more in QB and I had to schedule a migration as this was the only option on the screen.
Before doing that I gave a call to QB payroll team and spent an hour on the phone to clarify and confirm that this was the only option ( I didn't want to migrate initially), secondly because I didn’t need the Payroll advance as the company payroll is very basic I asked to transfer the company to Payroll basic and received a confirmation that this would be done. 
 
A week later (today) I gave a call again to find out that the migration to standard PR wasn’t done and that to do that I would lose all the data and would have to restore it myself. The payroll team member sent me the form below which has luck of logical sense (1st and last sentence of the 1st paragraph were contradicting each other ). When I asked to transfer my call after an h of conversation to a superior  member of the team so finally a solution could be found,  I was told that actually it wasn’t possible because the team manager was not taking the calls at that moment and anyways there was nothing new she could say.
 
So we have a situation where I was forced by QB to migrate to a new software and now after 3 h on the phone  I still have the situation unresolved and a probability in the air that I would have to restore the information manually because there is no technical solution to do it from QB side. 
 
All I want is to be able to run the Payroll for the company in the similar way as before with historical data available and not paying extra for an advance version which I do not need.
 
Thank you. 

 

1 reply

IntuitLily
IntuitLily
May 15, 2020

This isn't the kind of service we want you to experience, @Vera11_2 investment.

 

Going back and forth isn't easy and I perfectly understand what you've been through in resolving your concern regarding your payroll migration process. 

 

I know you've already reached out to our support a couple of times, however, you'll need to contact them again so they can make an investigation and send a report to the appropriate channel. You can let them know that you've already contacted them prior.  They can trace your previous conversation and provide the best thing to do for this issue.

 

I wanted to ensure this is taken care of, so please keep me posted on how the call went. I'll be on the lookout if you have follow-up questions or concerns. 

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