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rjwbailey
August 29, 2020
Question

Payroll not posting journals

  • August 29, 2020
  • 1 reply
  • 0 views

I just ran September's payroll (QBO standard payroll) but no journals were posted.I deleted the payroll and re-input it, just to be sure, but the same thing happened.

 

Is this a known bug? Do we have the post all the journals manually?

1 reply

JessT
JessT
August 30, 2020

We'll check this out for you, rjwbailey.

 

If the pay runs are not creating journals, you may need to do it manually. However, I would recommend contacting our Support team first. They can start a screen-sharing session to see your setup. They are open during the usual business hours in the UK.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose between Message an agent or Get a callback. 

If you need references for other topics, you can check out the QuickBooks Standard Payroll Hub.

 

We're just around if you need anything else.

R
rjwbaileyAuthor
August 30, 2020

I found a solution to this. If I turn off 'Warn if duplicate journal number is used' under Accounts and Settings > Advanced, delete and re-run the payroll, it posts the journals correctly.

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