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Cordelia
May 5, 2020
Question

Payroll showing as Overdue but the payroll has been run and FPS receipt confirmed by HMRC

  • May 5, 2020
  • 1 reply
  • 0 views
We have run payroll for the period 1-30 April (M1) and submitted the FPS to HMRC and received email acknowledgement of the FPS from HMRC. However, Quickbooks Online is still saying the payroll is "Overdue". There was a small Employers NIC liability, which was covered by Employment Allowance, which correctly shows on the P32 report, giving a NIL overall balance owed. M2 payroll isn't due until 30/5/2020. All other payrolls were on time and FPSs submitted. Can anyone assist in investigating why it's saying payroll is overdue? Thanks

1 reply

Rose-A
Rose-A
May 5, 2020

Hi, Cordelia.

 

We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Payroll Team. While they do, I would advise you to get in touch with our QuickBooks Support.

 

This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

 

As always, feel free to visit our Help articles for QuickBooks Online in case you need tips and related articles in the future.

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

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