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M
MB1968
July 3, 2024
Question

Payroll sync errors

  • July 3, 2024
  • 2 replies
  • 0 views

Hi.  Is anybody else receiving messages about payroll sync errors?  I can see my bank no longer reconciles due to double posting from payroll after the transition to Core Payroll.  I tried the online help but it is not working and recommends calling the helpline......but I don't want to waste my time on a phone line.

2 replies

G
GeorgiaC
July 3, 2024

Hello and welcome to the Community, MB1968

 

We're not aware of any widespread issues with QuickBooks Online Core Payroll. 

 

So that we can look further into the error and reconciliation issues, please consider contacting our team directly by live messaging or on 0808 234 5337.

 

The team available here will have access to set up a remote screenshare using secure SmartLook software. This will help them to quickly view and get to the root cause. 

 

Thanks for reaching Intuit QuickBooks support. We'll be around if you have any further queries. 

S
silverockenterprises
December 9, 2024

Yes we have a similar issue. We've now got 2 unresolved payroll sync issues since moving to Core. I don't work standard hours which means it's impossible to get help because you have to contact support during office hours and the online help tells you nothing

A
AnneMariee
December 9, 2024

I can only imagine the challenges you're encountering while syncing payroll. I want to assure you that we're here for you and get to the bottom of this issue together, silverockenterprises.

 

To effectively address this, please contact our live technical support team during their available hours. They have the necessary tools to tackle payroll issues and can provide real-time assistance tailored to your situation, helping you identify the root cause and get back to managing your payroll smoothly.

 

Here's a step-by-step guide on how to reach us through the platform:

 

  1. Go to the Help menu and select the Search tab.
  2. Next, click Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

 

To ensure we can assist you promptly, please check our support hours here: Get help with QuickBooks products and services. You can also schedule a callback during these hours for additional convenience.

 

In the meantime, you may access these help articles about handling and running payroll:

 

 

Please remember that this thread is always open for you if you have further questions related to payroll. Don’t hesitate to reach out; we’re here for you every step of the way.

S
silverockenterprises
December 10, 2024

AnneMariee - that's fine except that, as mentioned, I don't work standard hours which means it's not particularly easy for me to contact your support team at a time that they are working.

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