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Bo 12
March 24, 2021
Question

Payroll Taxes - HMRC did not receive submission even though QB status read 'accepted' - Why?

  • March 24, 2021
  • 1 reply
  • 0 views

Hello,

 

i am using this space for the first time.

 

Following a telephone call with HMRC,  I found that several months of 'accepted'  EPS (or Payroll Taxes) submissions did not show on their systems. This meant that we were charged interest for underpayment ( a result of deducting all SMP /and NI compensations due in the relevant periods). 

 

How do I ensure that this does not happen again, especially with FYE round the corner? Why does the system submit on occasions but not all of the time? 

 

Thank you

 

1 reply

E
EmmaM
March 24, 2021

Hello Bo, If you go to the EPS report or log(depending on the payroll, they have accepted by HMRC? What dates were they sent? Your FPS were they all received(just to discount gateway issues)? This is not something which is we're aware of happening before so we just need a bit more information to investigate. If you can provide a screen shot of the EPS showing approved and the dates missing at HMRC that would be helpful or if you do not wish to share that in a public forum if you could PM or DM us on QuickBooks UK on Facebook or Twitter. Thanks

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