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J
Jon-Dalman
January 25, 2024
Question

Payroll warnings

  • January 25, 2024
  • 1 reply
  • 0 views

 

Hello, whilst doing a payroll run for the first time, I am receiving the error messages below. However I do not understand what they are referring to? I am only paying 1 employee for the first time. I have entered his tax code from his P45. Please help! 

  • Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.
  • Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.
  • Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: AWG9T7CORAP77EDI
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: 8G7WPGQ0WGUAA8CD
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: JBIRGX5TM75TXRAF
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: S8SVB3Q7LZGDVX2R
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: AUVZWTHVWXLRXWXD
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: UN6L7WGWXJKVMMYE
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: 2DVWGHBYRFK8CW8P
  • Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.
  • Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: 3ECHY6FZDT147II2
  • Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.

1 reply

Bryan_M
Bryan_M
January 25, 2024

We appreciate you for raising your concern here, Jon.

 

Let me help fix your issue when running your payroll.

 

To start, let's perform some troubleshooting steps to determine if this is a browser-related issue. The initial step is to access your QuickBooks Online (QBO) Payroll account via incognito mode. This does not store cache files that may cause odd behaviors when running web-based programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Then, run your payroll. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
 

After performing the steps above, if the error happens again, I recommend contacting the QBO Payroll Care Team to help you look for the root cause of the issue and find a fix.

 

In addition, you'll also want to get summary information on your VAT return, visit this article for your guide: VAT 100 Report.

 

Let us know if you have any other concerns about running a payroll. Remember, we're here to help you anytime.

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