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BarryS2
April 28, 2020
Question

Pension Contributions are incorrect on QBO advance payroll

  • April 28, 2020
  • 1 reply
  • 0 views

Hi All, I am trying run my first payroll on QBO advance payroll after migrating from Desktop and the pension contributions are incorrect, it is not calculating the pension figures from the gross figure, it is calculating on  pensionable earnings which is the gross minus the lower earnings threshold, i cannot get it to calculate them on the total gross, help please!

A step by step guide would be great!!

 

Many thanks!!

1 reply

R
Ryan_M
April 28, 2020

Hi @BarryS2,

 

Thank you for bringing this into our attention. I'm here to point you in the right direction for support with this issue you mentioned.

 

The exact issue you stated above is currently under investigation by our product engineers. I'd suggest contacting our Technical Support team for further assistance. They can pull up your account within a secure environment, as well as add you to the list of our affected users. This way, you'll receive email notifications whenever an update becomes available. You can refer to this investigation number: INV-44971.

 

Here's how to contact them:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

You can also keep this article handy, in case you need it in the future: QuickBooks Online Advanced Payroll Hub. It's an extensive list of all related articles for QuickBooks Online Advanced Payroll. 

 

Don't hesitate to post a comment below if you have other questions. I'll get back to you as soon as I can. 

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