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June 29, 2021
Question

Pension still being dedicyed from an employee who has opted out

  • June 29, 2021
  • 1 reply
  • 0 views

Hi

I have edited an employee's pension3 times now to show he has opted out. But when I run the payroll pension is still being deducted from his pay. Is there a bug in the program?

I have now had to delete the payroll 3 times but it is still being deducted! What do I have to do to correct this?

1 reply

June 29, 2021

I can't see any open alerts or any other reports about pension being deducted even if already opted out, pearl60.

I appreciate you letting us know the results of the steps you've done.

Since you've deleted those payroll items. I recommend contacting our Payroll Support Team to further investigate this case.

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Click Contact Us.
  4. Enter your concern, then hit Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

To know more about the Payroll reports that you can run in QuickBooks, see below articles:


Please leave if you have other concerns in managing your payroll. I'm always here to help.​​​​​​​