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markish991
June 11, 2020
Question

Pensionsync Stopped Working on Week 4

  • June 11, 2020
  • 1 reply
  • 0 views

Folks, just to update you, I was forced to migrate to Online if I wanted to keep Payroll, so I have done, and wish I hadn't. It has been non-stop aggravation. Here's the next issue.

 

A few weeks ago I contacted Intuit as the Pensionsync stopped working, and QBO wouldn't submit week 5. We are now on week 10 and have been given the answer that there was a change to the Pensionsync system and moving forward, it will not work. This is due to the payment date not being in the pay period. Intuit will do nothing. They have informed me that I need to contact my Pension Provider and ask them to make changes!

 

The irony is that I pay Intuit, and the Pension Service is free!

Thanks for making my life difficult, yet again Intuit. And don't you dare censor this post like you tried to on  the last one. That blew up on you.

1 reply

Angelyn_T
Angelyn_T
June 11, 2020

I understand how hard this is for you, @markish991.

 

As I've checked from our record, I found an ongoing investigation about customers not being able to submit payroll using PensionSync when the pay date is outside of the pay period. Rest assured our engineers are now all hands on deck working together to fix the problem as quickly as possible. While they're finding a fix, I encourage reaching out to our Support Team so they can add your account information to the notification list.

 

To contact support, tap on Contact us from the Help menu, then follow the onscreen instructions to connect with a representative.

 

If you need additional references when running payroll in QBO, open the articles in this link.

 

Please extend your patience while we're working on the solution of this issue. As always, leave a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!

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