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RoscoPC
RoscoPC
September 29, 2021
Question

QBO Advanced Payroll - Leave category creating an equal and opposite Pay entry?

  • September 29, 2021
  • 1 reply
  • 0 views

HI there,

 

Advanced payroll was working,. I could enter leave in a timesheet and it would appear in the pay with no problem. I've just tried top book holiday the same way as always and the system has created an equal and opposite negative pay for the employees ordinary pay. Effectively cancelling out the Holiday pay?

 

There is a work around to reject the timesheet and then enter the annual leave manually but I don't understand why this has suddenly started happening. I hope it didn't happen last week and I didn't notice as we were paying holidays for bank holidays.

 

Please help and get them to fix this!

 

Kindest regards

 

RoscoPC

 

 

 

 

1 reply

G
GlinetteC
September 29, 2021

Hi there, RoscoPC.

 

Thanks for posting here in the Community. I can help you get the support you need to verify the issue about the negative pay for your employees.

 

 I'd suggest contacting our Payroll Support team. Our dedicated team can securely access your account and has the necessary tools to double-check what's causing this to happen. 

 

Here's how to contact them:

 

  1. Go to Help (?).
  2. Select the Payroll button in the below.
  3. Select QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed. 
  4. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter. 
  5. Select Ask me a question, Ask the QuickBooks Community or Live chat.
  6. Select Live chat.
  7. Enter your question, then select Let's talk.
  8. Choose to Start a chat with a support expert.

 

Please let me know how the call goes, I want to make sure everything is taken care of for you @RoscoPC.

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