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MrsParsons
August 18, 2023
Question

QBO asks to enable payroll that I have used for few months now

  • August 18, 2023
  • 1 reply
  • 0 views

Does anyone elses Payroll suddenly stopped working and asks you to enable it? I have been using QuickBooks payroll advanced for months now and few days ago it stopped letting me in, instead I have a window to enable payroll which I should not have to do as I've enabled it few months ago and been using and paying for it ever since. I've contacted customer service and they pushed it to tier 2 of their support and still 4 days later no fix! I have been told there were other customers reporting same issue and theirs were fixed after clearing cache (I have tried that, I tried using different browser, incognito window, different device and even connect to different network - nothing changed). Very frustrating and concerning, I would proceed with enabling it again but I'm worried it will wipe off all data that's already there.

1 reply

E
emmam6
August 18, 2023

Hello MrsParsons, thanks for reaching out to the Community. We can see that your case was looked at today by the senior technicians. We currently do not have an update which we understand is not ideal. In the past, when users had this issue with the enable message, it has been a visual error caused by the cache, we appreciate all the steps you have done and that it is not the case for you. We'll be in touch via email as soon as the engineers have a fix in place.

We welcome any other users who have had a similar issue to comment with how it was resolved for them.

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