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kflynn0270
March 1, 2023
Question

QBO Payroll under p/r Taxes show amount due but when you click to pay it says no taxes due

  • March 1, 2023
  • 1 reply
  • 0 views

Under payroll tax/payments, I have been trying to pay taxes, yet when I click on "pay", it says no taxes due. Unable to rectify. Another payroll tax account shows a balance due, when I know for a fact the balance is not due, yet, again, when I click pay or try to record a payment, message says no tax due and I am unable to clear these items off the page.  I called QBO and the operator, Brandi, clearly had no idea what to do and decided to just hang up on me and not even try.  Need to train your support better. Never even got a call back when I provided a poor survey.

1 reply

JenoP
JenoP
March 1, 2023

It's sad to hear what you've gone through when asking help from our payroll support team, kflynn0270.

 

We've already forwarded this to our payroll support group so they can take a look at this and prevent the same thing from happening again. 

 

In the meantime, you'll want to clear cache or log in to QuickBooks in an incognito browsing session. There are times that too much saved data or other browsing issues can cause unexpected errors and result when working in QBO. Here's an article as a guide: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

You can also use these keyboard shortcuts on how to open an incognito browsing session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

Once done, log back in and check if you can already pay your taxes or clear out the message. 

 

Allow me to share these articles as well for additional guidance when running payroll in QBO:

 

 

Let me know if that helped with your concerns about payroll taxes. The Community is always here if you need anything else. 

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