Quickbooks is doubling the amount we have taken?

Hi kev_macc_20,

I'm here to shed some information on why the system doubles your income.

You may have entered a deposit manually when the system already recognized that there's an online payment. 

We can resolve it by deleting the credited deposit and undoing the one from the Banking page.

Here's how to delete the deposit:

1. From the Accounting tab, select Chart of accounts.
2. Locate the account and click View register.
3. Select the deposit and click Delete.
4. Select OK to confirm.

Once done, you're good to undo the one on the Banking page:

1. From the Banking menu, select Banking.
2. Select the Categorized tab, and look for the deposit.
3. Click Undo under the ACTION column.

    

Afterward, you can match the invoice and its payment:

1.  On the Banking page, select the bank and look for the deposit in For Review.
2. Select the deposit and click Find match.
3. Filter the Date range.
4. Check the Payment and then click Save.

Check out these articles for future reference:

• Reconcile an account
• Download, Match and Categorize your Bank Transactions

Keep me posted if there's anything else you need. I'm always around here in the Community forum to help.