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bjhallam
Apr 21, 2020 10:04 AM UTC
Question

Quickbooks online advance payroll report

I am trying to access an excel spreadsheet version of the gross to net report. It tells me it is successfully generated, but where is it???

6 replies

Ashleigh1
Apr 21, 2020 11:20 AM UTC

Hello Bjhallam, 

 

Welcome to the Community page, 

 

When you click excel to download the report, do you get a bar running that is white at the bottom of the computer appear if you click on the left-hand side where it shows the excel document click that and it will open the excel for you. Let us know how you get on. 

bjhallamAuthor
Apr 21, 2020 2:57 PM UTC

Thanks for the response, but no, I do not get that at all. All I have at the bottom of the screen is the close button on a grey bar. I have tried it a number of times, both without creating a report first and after creating a report. Each time it tells me the report is created, but there is nothing anywhere on the screen.

 

MJoy_D
MJoy_D
Apr 21, 2020 4:21 PM UTC

Hello, @bjhallam. 

 

The files that you've downloaded are automatically saved in the Downloads folder. Try to check if the file was found there. This folder is usually located on the drive where Windows is installed (C:\users\your name\downloads).

 

Also, make sure to disable any pop-up blocker from your web browser when downloading or exporting the file. 

 

Check this article for more information: Export your reports to Excel from QuickBooks Online. 

 

Let me know if there's anything that I can help. I'm always here to assist. Have a wonderful day!

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