Quickbooks Online Payroll Not Deducting PayE From Director Payslip
Hi,
I have phoned Quickbooks regarding this before and thought I was given sound advice, but I really now don't think I was.
I started paying myself and my shareholder via Quickbooks in April. Even on the first payslip a small amount of PayE and NI was deducted from my shareholder, but nothing from myself. Despite paying myself over £240 per week. This progressed for many weeks and asforementioned, I called Quickbooks. They explained to me that because I was a director, nothing would be deducted until after I had been paid over £8,000 (can't remember the exact amount). At first I accepted this, and carried on. However, after much reading, I discovered that this applied to NI, and not PayE. Director's PayE is calculated in the same way as a normal employee. So surely now I've paid myself over £3,000 over the last three month SOME paye should be being taken?
I notice that if I put in a outlandish pay amount like £5,000 for the week, it does start taking PayE and NI. But something is obviously very wrong.
I am quite okay with most buisness matters but I really should have researched the details of payroll sooner and realised something was amiss rather than 100% trusting what I was told by Quickbooks support. Evidently I'm going to be hit by a largeish tax underpayment from HMRC but would just be happy if someone could advise me on why it's not calculating properly, and how to fix it, before a even bigger tax hole is dug for myself. All details are correct such as start date, NI Number etc so I'm really baffled as to why this is happening for me, when my other employee seems uneffected.
Thank you
