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Derek Suffolk
May 3, 2020
Question

QuickBooks Self employed never opens from a notification. why is that?

  • May 3, 2020
  • 1 reply
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1 reply

MJoy_D
MJoy_D
May 3, 2020

Hello, @Derek Suffolk. 

 

Can you tell us more about the notification that you're referring to? That'll help us resolve the error you're having. 

 

You can log in to your QuickBooks Self-Employed account using this link: https://uk.selfemployed.intuit.com/login. 

 

For more information on how we can help your business, please check our self-help articles here: Help Articles for QuickBooks Self-Employed.

 

I'm always here if you need further help with your account. Have a great rest of the day!

D
Derek SuffolkAuthor
May 8, 2020

I get a notification when I have new transactions to review. If I press on the notification it starts to open my QuickBooks Self employed app but it never leaves the spinning circle screen.

MaryLurleenM
MaryLurleenM
May 8, 2020

Let's make sure you have the latest version of the app, Derek Suffolk.

 

Errors usually occur when the QuickBooks Self-Employed app is out of date.

 

Android:

  1. Open the Google Play Store app.
  2. Tap menu My apps & games.
  3. Select QBSE to update.
  4. Tap More.
  5. Tap Enable auto update.

iOS:

  1. Tap the App Store icon on the Home screen.
  2. Tap the Updates button to access the Updates screen, then tap the Update button for QBSE.

If the error persists, I recommend contacting QBSE support to check your account, here's how:

  1. Click Assistant from the top menu.
  2. Enter Talk to a human.
  3. Select from Start a chat or Get a callback.

Keep in mind, some options are only available at certain times.

 

Let me know if there's anything else I can be of help.

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