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Derek Suffolk
May 3, 2020 7:25 PM UTC
Question

QuickBooks Self employed never opens from a notification. why is that?

Original commenter did not share additional details

5 replies

MJoy_D
MJoy_D
May 3, 2020 8:21 PM UTC

Hello, @Derek Suffolk. 

 

Can you tell us more about the notification that you're referring to? That'll help us resolve the error you're having. 

 

You can log in to your QuickBooks Self-Employed account using this link: https://uk.selfemployed.intuit.com/login. 

 

For more information on how we can help your business, please check our self-help articles here: Help Articles for QuickBooks Self-Employed.

 

I'm always here if you need further help with your account. Have a great rest of the day!

Derek SuffolkAuthor
May 8, 2020 9:03 PM UTC

I get a notification when I have new transactions to review. If I press on the notification it starts to open my QuickBooks Self employed app but it never leaves the spinning circle screen.

MaryLurleenM
MaryLurleenM
May 8, 2020 9:48 PM UTC

Let's make sure you have the latest version of the app, Derek Suffolk.

 

Errors usually occur when the QuickBooks Self-Employed app is out of date.

 

Android:

  1. Open the Google Play Store app.
  2. Tap menu My apps & games.
  3. Select QBSE to update.
  4. Tap More.
  5. Tap Enable auto update.

iOS:

  1. Tap the App Store icon on the Home screen.
  2. Tap the Updates button to access the Updates screen, then tap the Update button for QBSE.

If the error persists, I recommend contacting QBSE support to check your account, here's how:

  1. Click Assistant from the top menu.
  2. Enter Talk to a human.
  3. Select from Start a chat or Get a callback.

Keep in mind, some options are only available at certain times.

 

Let me know if there's anything else I can be of help.

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