Skip to main content
A
Alex Mc
July 6, 2021
Question

Removing ex-employee after migration to new version of payroll

  • July 6, 2021
  • 1 reply
  • 0 views

I have a problem with regards to an ex-member of staff who, with us having migrated to the new online payroll module, has come across into the new financial year.
It is now no longer possible to remove him from our payroll so each month we have to disable his record. Our accountants are also unable to help remove him.

How can we do this?

1 reply

G
GeorgiaC
July 6, 2021

Hi Alex Mc, thanks for your post!

 

Just to confirm, did you migrate to the QuickBooks Advanced payroll?

 

Was the employee marked as a leaver and was a P45 produced on the previous payroll? 

A
Alex McAuthor
July 7, 2021

Hi GeorgiaC,

We have Quickbooks Standard Payroll.

I can't say for certain to be honest. Having waited patiently for our accountants to try and resolve time has made me forget just what we did.

What I can say is that there is no longer the option to remove them from the list of active employees.

M
mv32
July 7, 2021

Thanks for coming back and sharing more details. Let's fix this right away, @Alex Mc.

 

If that's the case, I suggest using a private browser (or incognito) to isolate this issue. When the browser is loaded with frequently accessed pages, this sometimes causes QuickBooks Online (QBO) to miss some features like the functionality to remove a member.

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in to QBO, you can follow these steps to remove an ex-member from payroll:

  1. Select the employee within the pay run.
  2. Under Actions, select Terminate Employee.
  3. Enter the Termination Date and then Save.

 

If it works, return to your default browser and clear its cache and cookies. This will refresh the browser cache files and load new data from online applications like QBO. Alternatively, you can run QBO on another supported browser and remove the payroll member from there.

 

If the issue persists, you can contact our payroll support team by using your QBO account. This way, we can see what's causing this hurdle and resolve this in a timely manner.

 

Let me know if you have additional concerns aside from removing employees or any QuickBooks concerns. I'll get back to help you anytime. Stay safe and well!

Terms & ConditionsAccessibility statement