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Dawn Robinson
September 17, 2024
Question

Since payroll updated in jul. employment allowance not recorded automatically. I've had to do journals manually is this correct. before update used to do automatically

  • September 17, 2024
  • 2 replies
  • 0 views
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2 replies

J
jeanbiverly_
September 17, 2024

Thanks for bringing this up in the Community, Dawn.

 

Before we dive in, could you give me more details about the update you're talking about?

 

If you're referring to the switch from Standard to Core Payroll, the Employment Allowance won't show up in the journals. It'll only pop up in the P32 after you've submitted the EPS.

 

Additionally, creating a journal entry to incorporate the Employment Allowance is definitely a step in the right direction. I'd suggest reaching out to your accountant for more guidance on this. If you don't have one, you can find a professional here.

 

I'm looking forward to your clarification about the update, Dawn. Let me know if there's anything else I can assist you with. Always happy to help. Take care and have a great day!

A
adelclubfinance
October 7, 2024

Is this the same issue as the journal for the credit to Payroll expenses:taxes and the debit to Payroll Liabilities:HMRC?

 

I cannot believe that this automatic journal has not carried over to the new payroll system or that there has been no advance warning that a manual journal is now necessary.

 

The implementation of the new payroll system has been a disaster - poorly managed, no prior warning or consultation and significantly less user friendly not to mention one of my companies has had no payroll journals produced since the new system went live.

    C
    CharleneMaeF
    October 7, 2024

    I acknowledge the urgency of resolving the issue with your automatic journal, adelclub.

     

    I'm here to route you in the right direction for support so they can investigate why the journal account aren't reflecting automatically QuickBooks Online (QBO) Payroll.

     

    I recommend reaching out to our Live QuickBooks Support Team. They are equipped with the necessary resources for a screen-sharing session to further examine the cause of why you're currently experiencing this matter. Our live specialists are well-equipped to perform a more thorough investigation into why you're encountering this problem. Through direct observation and interaction with your system, they'll be better positioned to diagnose and resolve the issue you're facing.

     

    Let me show you how you can contact them:

     

    1. Go to the Help icon.
    2. From the Assistant tab, enter I need to talk to a live support.
    3. Click Contact a human.
    4. Hit Live Chat/Call me back link.
    5. Key in your concern and hit Continue.
    6. Choose a way to connect with us:
    • Start a conversation with a support expert.
    • Get a callback from the next available expert.


    You can check out their support hours to determine their availability. 

     

    I want you to know that you're never alone when it comes to running payroll and preparing taxes in QBO. As your dedicated support, I'm always at your service and ready to assist you with any questions or concerns you may have along the way. Don't hesitate to reach out to me as I am here to help and ensure your success with running and managing payroll in QuickBooks.

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