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andrew139
August 1, 2024
Question

Since the recent payroll update, Quickbooks Online will not match bank transactions for net pay with the payroll journals. Is there a way to fix this?

  • August 1, 2024
  • 1 reply
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1 reply

P
payment after leaving
August 1, 2024

Hi andrew139 Thanks for reaching out to us here on the Community. Have you mapped the payroll journal to the correct accounts within the accounting section of the payroll settings? Select the cog/gear icon from the main page > payroll settings > accounting > in the 'Payroll payment and payroll tax payments' section ensure that your bank account is listed.

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Lindsey32
January 16, 2025

I have the same issue. In the payroll settings the correct bank account is listed but none of the transactions can be matched.

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CharleneMaeF
January 16, 2025

Hi there, Lindsey.

 

To ensure this gets investigated and sorted out, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the issue and provide timely fixes. Here's the step-by-step process to get a representative:

 

  1. Click this link: https://intuit.me/CU.
  2. Select the product and the edition.
  3. Enter a summary of your concern in the What's your question? field.
  4. Click Continue.
  5. Decide how you would like to connect with us.

 

Alternatively, you can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337.

 

Please reach out to them during support hours to make sure you'll be assisted on time. I've added this link for your guidance: https://quickbooks.intuit.com/learn-support/en-uk/help-article/account-management/get-help-quickbooks-products-services/L7lDnkKLB_GB_en_GB?uid=m5phi1b5.

 

Additionally, visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

 

If you have any further questions or concerns about matching transactions or other payroll-related questions, please don't hesitate to visit the Community page for additional support.  I'd be happy to get back here and provide further assistance.

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