Hi there
I set up SMP for my employee a couple of months ago and it has run along with my payroll for the past to runs, however this payroll run (august) it has not auto populated my employees payslip, what has gone wrong please, during the set top it all seemed straight forward, all dates are within the payroll run parameters also.
please advise you Quickbooks gurus!
Is their a way to override this, as I need to run payroll and get people paid?
unfortunately not, one of the reasons that error message could be coming up maybe due to the LEL it maybe calculating 112 is the most that could be paid.
What we'd suggest is if you can ring the helpline on 0808 234 5337 and the agent will be able to set up a screen share with you and watch you do the whole process as we don't have the option here and it does look like it possibly maybe related to the amount it expects to be calculated.
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