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D
doris.derouaux@g
May 11, 2024
Question

Sole director & employee. Had to delete payroll entry & re-run. I can't run payroll anymore - blocked by having to enroll company & employee to pension. how to skip

  • May 11, 2024
  • 1 reply
  • 0 views
Newbie here - sole company director & employee. 
I've ran the 2 first payroll but had to delete them to re-run in order to generate FPS. Now, I can't run payroll anymore, I'm blocked by having to set up myself to a pension scheme (that is not set up and that I don't want to set up at this point). 
I've tried amending parameters in Employees section but the only option is getting help to set up a company pension scheme. As a sole company director, I believe I should be able to opt out but the computer is saying no here. I need to do it asap as need to re-run the FPS to send to HMRC and already late on the first ones 
Help please, I'm going round in circles

1 reply

R
RogelioL
May 11, 2024

I'm here to ensure you'll be able to send your FPS to HMRC without setting up a pension.

 

To begin with, since you're prompted to set up a company pension scheme, I suggest performing some basic troubleshooting to determine if this is a browser-related issue. 

 

Sometimes, QuickBooks may encounter errors due to accumulated cache. With this, we can try logging in to your QBO account using a private browser, as it ignores websites from using cookies and doesn’t record any history and data:

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, I recommend clearing the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

Once done, you can check out these articles for guidance on submitting your FPS to HMRC: 

 

Additionally, if you want to view your submitted FPS or EPS, please refer to this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

Let me know if you need further assistance submitting your FPS or have any QuickBooks-related concerns. Keep safe. 

S
SueAsh
June 28, 2024

Hi

I am receiving this same error... this is the first month using core (I have been automatically switched over to this system) Trying to run payroll today and I cannot do so as the sole director is not enrolled into a pension scheme... We do not have a pension scheme in place as nobody had to be auto enrolled.  I understand as a sole director you don't have to be auto enrolled but as soon as I try to preview payroll I get an error saying 'Set up a workplace pension scheme from payroll settings before you run payroll. These employees are ready to join workplace pension: XXXNAME OF DIRECTOR XXX'

Please can someone advise on this asap as it is stopping me being able to run payroll today which is the due date for FPS submission...

Thanks

G
GeorgiaC
June 28, 2024

Hi SueAsh, in order to bypass pension in QuickBooks Online Core Payroll, you would need to select the option Not assessed. 

 

If you need any guidance, you can contact our support team through live messaging (8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday/Sunday). The experts available here will have access to set up a remote screenshare to go through the process with you. 

 

Thanks for reaching out to the Intuit QuickBooks Community today. We'll be around if you need any further help.

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