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SD Gardening
April 1, 2020
Question

Standard Payroll

  • April 1, 2020
  • 1 reply
  • 0 views

We have migrated to Standard Payroll, 7 weeks ago, and when we come to run our week 52 payroll and I look at the reports P11 and P35 they only show information since migration ?? No historical, back to 6/04/2019 information??

 

When i look at individual employees the Year to date figures seem correct so don't understand ?

 

Also one of the Employees is a Director so I have gone into his Profile and amended his status to director and chosen the 'Alternative' Option so as to update the NI he will have to pay on the last weeks pay, as done in previous Tax years, but when i run the payroll it does not update his NI liability??

 

Is the data not backed up with the information from the previous version we used ??

 

Thanks for any help

1 reply

JasroV
JasroV
April 1, 2020

Thanks for sharing the details with us, @SD Gardening.

 

The migration process does not include the previous P11 and P35 period. Thus, it'll only have the figure of your employee's year to date.

 

Also, I recommend getting in touch with our Support Team. From there, they can check your account securely and ensure when sending the FPS the data are correct. To reach them in your QuickBooks Online (QBO) account, you can follow these steps below:

  1. Go to the (?) Help menu.
  2. Click Contact Us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Select Start a chat to connect with them.

You can also check our Employees and Payroll page for reference. From there, you can read great articles and learn some best practices in managing your payroll. 

 

In case you have any other concerns or questions, you can always get back to us anytime. Have a great day and keep safe

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