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S
steve147
April 6, 2020
Question

Starting the new payroll 2021

  • April 6, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

M
MirriamM
April 6, 2020

Welcome to the Community forum, @steve147.

 

To ensure we're on the same page, can you please verify what payroll provider you're currently using? This is to ensure I'd be able to provide the best resolution for you.

 

In the meantime, you can consider checking below helpful articles to know more about payroll:

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.

S
steve147Author
April 7, 2020

Hi Miriam,

 

i am using Standard payroll, 

 

but its not letting me start the new tax year

 

Regards

Steven

A
Ashleigh1
April 7, 2020

Hello Steve147, 

 

What is happening in your standard payroll? 

 

Are you getting any error messages showing up? 

 

 

E
EOLTD
April 9, 2020
 
We initiated the move over to the new advanced payroll and that was supposed to happen on the 7th April, when I now log in and try and go to employees nothing happens? Please advise how we find our employees?
 
I have tried initiating a chat via help but does not appear to be working or anyone there?
 
EOLTD
M
Michelle-APB
April 30, 2021

I have the same exact issue with a client of mine.  He was told he has to switch, so he did the conversion process, and now he cannot use either system.  There is no tech support available on the phone or chat.  Another client of mine didn't get their direct deposits today.  I don't know what is happening with QB the last few months, but I'm starting to look into alternatives for bookkeeping and payroll.  Would love to hear if your issues was finally resolved and if so, how.

KlentB
KlentB
April 30, 2021

I know that this hasn't been easy for you and your employees, Michelle-APB.

 

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd. 

 

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!

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