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C
constellation
August 26, 2022
Question

Taxable gross pay - Year To Date

  • August 26, 2022
  • 1 reply
  • 0 views

Hi,

I'm wondering if anyone can help me.

I've just run our 1st payroll for Apr 1 - 30th and generated my 1st payslip.

However upon opening the 1st payslip, it has an incorrect total for Year To Date (Employee Totals)

I thought it maybe due to the payroll being late (whole other story) and so I tried to generate the next one, being May, and that just added more to the total.

When I started it, everything was set to 0 and I'm a little confused as to what I have done to create this issue.

Any help would be much appreciated.

Thank you.

 

Note: I'm trying to add a wage of £1047.50 pm, this is what the May payslip looks like

1 reply

A
Ashleigh1
August 26, 2022

Hello Constellation,

 

Welcome to the Community page, 

 

In order to help you with your query, can we ask which payroll it is you are using is it our advanced payroll or is it our standard payroll? 

 

C
constellationAuthor
August 30, 2022

Hi, just the normal standard payroll

A
Ashleigh1
August 30, 2022

Hello Constellation, thanks for coming back to us here with that, before finalising the payroll, did you make sure that there are figures on the payrun? It would be best too if you can send us a screenshot of the pay history you can check it from payroll tab> pay history then click the payroll period. So the figures on the payrun when you finalised it should be the same figures that will show on the payslip. It might be worth ringing the support line on 0808 234 5337 the line is free from any UK landline or mobile and is open mon to fri 8am to 7pm and you will be able to set up a screenshare with the agent on the phone and they will be able to look into it in more detail with you there. 

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