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diane70
Jun 1, 2020 3:51 PM UTC
Question

The payroll subscription service is not working. I have an overdue payroll to run and it just shows an error code. What is the solution to this?

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7 replies

GeorgiaC
Jun 1, 2020 4:19 PM UTC

Hello Diane, 

 

We don't have any reported issues accessing the payroll at the moment, are you using the Standard or the Advanced version?

 

Are you able to try clearing the cache on the browser or signing-in on a different browser to troubleshoot the error? 

 

Thanks

diane70Author
Jun 1, 2020 4:31 PM UTC

Hi, thanks for the response, I have no idea on Standard or Advanced? Where would that be?

 

Pretty sure it's standard and yes I was on the QB chat on Saturday with Mark who said they were aware of the problem at the QB end? 

 

I have tried the same process in a different browser & in the incognito Chrome mode when I was on QB chat. It's to do with the subscription not the payroll itself.  I've run April payroll perfectly but it says my trial has ended & to subscribe to pick up where I left it.

 

When I go to manage billing the subscription option is there but an error occurs and the screen goes white as if the process cannot complete.

 

Please advise, many thanks

ramgroupuk
Jun 1, 2020 4:47 PM UTC

I have had the same problem since last Thursday! Have been told that it is a problem they are aware of and this would be escalated and sorted with 48 hours! Payroll is now overdue also.

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