Unable to connect to Advanced payroll

Thanks for dropping by here in the Community, @David300. I'll help you proceed to connect your Advanced Payroll.

When a user has issues with QBO that appear to be browser-related, we recommend clearing their cache. This can be caused by storing too much previous data in your browser. In a few simple steps, we can eliminate them.

To rule out the potential of a webpage issue, try accessing your account through an incognito window. To open an incognito window in any supported browser, use the following shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox:Ctrl+Shift+P
• Safari:Command+Shift+N
  
  

Once logged in, try to connect your bank again. If it works, clear your browser’s cache. This way, you can access QuickBooks with a clean slate.

If the issue persist, I'd suggest contacting our support team. This way, a representative can review and check your account to find out what's causing this problem.

In case you have any additional QuickBooks-related concern. Let me know by hitting the Reply button below. I’ll make sure to be around to lend some help. Keep safe and enjoy your weekend!

Hi all,

I am now having this problem. Has anyone managed to resolve this? I never used to have any problems. 

Also can I ask what browser you are using? Thank you 🙂