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michelled11
January 16, 2025
Question

Unable to file FPS since migrating to new Core Payroll

  • January 16, 2025
  • 1 reply
  • 0 views

I am writing to express my frustration and concern regarding the persistent issues with the new core payroll system.  I have been unable to submit FPS directly through the software and have been forced to manually process submission via HMRC's Basic PAYE Tools.

I have contacted your support team regularly for updates, only to be informed repeatedly that technicians are "working on the issue." it's been a month!! Despite this, there has been no tangible progress, and the problem remains unresolved. This situation has caused significant disruption to our operations and added unnecessary administrative burden.

I need clarity on how much longer it will take to resolve this issue.  

1 reply

C
CharleneMaeF
January 16, 2025

It is not our intention for you to experience this type of situation, michelled11.

 

To ensure your case number gets investigated and receive updates about being unable to file FPS in the Core version, I recommend contacting our QuickBooks Support Team. They are the only ones who have the tools to determine the cause of the issue you've encountered and fix it promptly.

 

Here's the step-by-step process to get a representative:

 

  1. Click this link: https://intuit.me/CU.
  2. Select the product and the edition.
  3. Enter a summary of your concern in the What's your question? field.
  4. Click Continue.
  5. Decide how you would like to connect with us.

 

Alternatively, you can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337.

 

Please reach out to them during support hours to make sure you'll be assisted on time. I've added this link for your guidance: https://quickbooks.intuit.com/learn-support/en-uk/help-article/account-management/get-help-quickbooks-products-services/L7lDnkKLB_GB_en_GB?uid=m5phi1b5.

 

Finally, visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

 

If you have any further questions or concerns about matching transactions or other payroll-related questions, please don't hesitate to visit the Community page for additional support.  I'd be happy to get back here and provide further assistance.

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