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tanyas
July 13, 2021
Question

unable to resubscribe to payroll

  • July 13, 2021
  • 1 reply
  • 0 views

Hello

We use QuickBooks online. I want to resubscribe to Payroll - when I try and follow the process, it gets stuck on the 'resubscribe' page. I've tried doing this in Quickbooks and in my Intuit account, and I've tried on different browsers and in Incognito browsers. It looks as though it is processing, but nothing happens - I've left it running for ages and nothing. 

 

I've already tried contacting the support team. They said to contact my bank:

"from message you are getting. Seems that you still need authorisation from your bank to allow QuickBooks payment for the payroll subscription. This might have additional verification for another payment for payroll side"
 
I'm not sure what I'm supposed to be asking my bank, this seems like a problem from Quickbooks side? There's a message at the top of the processing page that says: 
"Your bank may ask you to verify this transaction. Make sure they have your current info. Learn more."
I can't click on the 'learn more' link because the page is stuck on processing. The bank does have our current info - it's connected and we're paying by DD for Quickbooks online.
 
I asked the support team for more clarification and there was no response, and then they ended the call.
 
Any help much appreciated!
Thanks, Kat
Marianne Catherine at 5:45 PM said from message you are getting. Seems that you still need authorisation from your bank to allow QuickBooks payment for the payroll subscription.

1 reply

RenjolynC
RenjolynC
July 13, 2021

Good day, Kat.

 

I appreciate your time in reaching out to us here about re-subscribing to your payroll service. When you're unable to do so, It's possible that your bank requires you to settle some notifications. 

 

You may want to ask them if you need to verify an authorization charge for your QuickBooks Online Payroll subscription. 

 

Once done, try to reactivate your payroll service by following these steps:

 

  1. In your QuickBooks Online account, go to the Gear > Account and Settings. 
  2. Select Billing & Subscription, then Resubscribe, and enter the updated billing information.
  3. Click Subscribe.

The instructions are also included in this article: How to resubscribe or reactivate QuickBooks Online.

 

If everything is settled from the bank's end and you're still unable to resubscribe, I recommend contacting our Payroll Support again. They can pull up your account and investigate what's causing this behavior. 

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

You can always reach out to me if you have any additional questions or other concern. I'll be around to help you out some more. Take care!

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