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taylorandcoacc
Jun 2, 2021 8:51 AM UTC
Solved

We have a client who has always filed his own VAT returns through our MTD. Everything works our end but he cannot connect to HMRC. Any ideas how to solve this?

Original commenter did not share additional details
Ashleigh1Answer
Jun 2, 2021 2:11 PM UTC

Hi Taylorandcoacc, thanks for coming back to us, so what you will need to do is get the cleint to reauth the mtd connection if they have been filing more than 18 months with mtd. That should resolve the issue they have been having. If they still have a problem then please reach back out to us again. 

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3 replies

Ashleigh1
Jun 2, 2021 11:15 AM UTC

Hello Taylorandcoacc, 

 

Welcome to the Community page, 

 

What does it say/happen when they try and connect to HMRC? 

 

 

taylorandcoaccAuthor
Jun 2, 2021 11:29 AM UTC

Hi,

 

It say that he needs to reconnect with HMRC and still shows his VAT return for 1/4 ending 28 February due for filing. That return has been filed and today we have filed the return for 1/4 ending 31 May. Our client still cannot see this.

 

In the past he has always taken care of his own VAT returns. We have other clients with similar issues where their taxes tab is not showing their current VAT period and is showing a problem connecting to HMRC. As the accountant we do not have any problem.

 

Regards, Al

Ashleigh1Answer
Jun 2, 2021 2:11 PM UTC

Hi Taylorandcoacc, thanks for coming back to us, so what you will need to do is get the cleint to reauth the mtd connection if they have been filing more than 18 months with mtd. That should resolve the issue they have been having. If they still have a problem then please reach back out to us again. 

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