We have an employee leaving and im having problems with printing his P45, it looks like it's encrypted can you help?

Hello there, @Maureena54.

To start, log in to your QBO account via a private window. This allows you to browse the net without storing cache and cookies.

Here’s how to access for each browser:

• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P

Once logged in, go back and try to print P45 again to double-check. If this works, then you'll need to clear your browser's cache so the system can start fresh.

If the issue persists while using a private or a different browser, I recommend contacting our Phone Support Team. This way, they can further investigate this concern and provide additional troubleshooting steps to get this fixed.

Drop me a reply below if you have other questions and concerns QuickBooks Online. Have a good day!