We have just been charged £36.00 for our usual is £14 can you advise please company name is clydewide home improvements Ltd

I do appreciate your time coming here for support, userenergyplusscotla.

There are a few possible reasons why your charges are higher than the usual. 

Here are the following scenarios:

• You are currently using Payroll.
• Sales tax is added to the base subscription price.
• You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
• You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.

You can find more details about charges with these few easy steps:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear > Account and settings.
3. On the left panel, select the Billing & Subscription tab. You’ll see all your active subscriptions.

Please see this sample screenshot as a guide: 

I'm adding these articles for reference: 

• How to understand your subscription rates and charges
• Understand Intuit charges on your credit card or bank statement

You can also browse the other articles here.

If you have any other questions, feel free to post here anytime. Thanks