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December 30, 2020
Question

We have just been charged £36.00 for our usual is £14 can you advise please company name is clydewide home improvements Ltd

  • December 30, 2020
  • 1 reply
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1 reply

RenjolynC
December 30, 2020

I do appreciate your time coming here for support, userenergyplusscotla.

 

There are a few possible reasons why your charges are higher than the usual. 

 

Here are the following scenarios:

 

  • You are currently using Payroll.
  • Sales tax is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
  • You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.

You can find more details about charges with these few easy steps:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Gear > Account and settings.
  3. On the left panel, select the Billing & Subscription tab. You’ll see all your active subscriptions.

Please see this sample screenshot as a guide: 

 

 

I'm adding these articles for reference: 

 

You can also browse the other articles here.

 

If you have any other questions, feel free to post here anytime. Thanks