We trying to add new business and enable payroll, but we cannot move forward to enter contact details, when clicked next, it is not going to next page to enter, any help?

Hello there, @onsdevelopments.

I'm here to ensure you'll be able to activate your payroll account in QuickBooks. This way, you can enter your contact details, complete the enabling process, and start paying your employees.

When enabling payroll, you'll have to make sure you enter all the needed information in each field. The program will automatically detect incomplete details and will not let you proceed to the next step.

In case you're still unable to move to the next page after verifying all the needed information, let's perform some basic troubleshooting steps. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's isolate this by logging into your QuickBooks Online (QBO) account using a private browser.

Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox or Internet Explorer)
• Control + Option + P (Safari)

Once signed in, enter your contact details again. If it works, return to your default browser and clear its cache and cookies to refresh the program. However, if the issue persists, try using other supported browsers.

Setting up your payroll account in QuickBooks Online will depend on your subscribed version. To complete the process, kindly refer to the following articles below:

• PaySuite Hub (Set up payroll section)

• QuickBooks Online Standard Payroll Hub (Set up payroll section)

• QuickBooks Online Advanced Payroll Hub (Getting Started and Managing your Payroll Settings sections)

Please let me know if you have other concerns. I'm just around to help.