What sense does it have to pay for something that does not work as it should

Hello, @ccacsolution-lim.

I want to help you with this and ensure you'll be able to work smoothly within QuickBooks Online.

Do you have an issue with navigating and creating transactions? Any additional details about your concern would be greatly appreciated so I can provide you with the right information.

I'll include the following resources below that you may find helpful in working your way within QuickBooks.

• Getting started with QuickBooks Online
• Your First Time with QuickBooks Online - Everything You Need for Successful Bookkeeping
• The QuickBooks Blog

Feel free to get back if you need anything. I'm here and ready to help. Take care and have a nice weekend.