When I enter sick leave for an employee in advanced payroll, this is not then appearing in their payrun. What am i doing wrong?

Hello there, nialjoyce.

This issue with sick leave not appearing on the employees paycheck can be fixed by some basic troubleshooting steps.

Let's begin by using a private window to see if you'll get the same result. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

Below are the keyboard shortcuts that you can refer:

• Google Chrome: press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.

If the issue persist, please contact our QuickBooks Care Support so they can conduct further investigation. Below are the instructions on how you can reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Get back to me if you have other concerns. I'll be around to answer them all for you. Keep safe and have a good one!