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sales147
April 7, 2020
Question

When will the new tax be ready for me to run week 1 of 2020/21? QuickBooks says 'You can run payroll again once the new tax year is ready'??

  • April 7, 2020
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

P
payment after leaving
April 7, 2020

Hi sales147

 

There is an ongoing product investigation relating to this issue. In this instance we would be grateful if you can contact our telephone support line so they can add your details to the investigation: 0808 437 5337.

J
jwoodhouse2
April 7, 2020

I am having the same problem.  Tried to call the helpline number you gave but it is not recognised.

G
GeorgiaC
April 7, 2020

Hi sales147 and jwoodhouse2,

 

Apologies the number provided by the agent above is incorrect, please reach our care line or request a callback by dialing 0808 234 5337.

 

Thanks

 

J
jason_living
April 8, 2020

Me too and cannot get through on the telephone help line.

M
MirriamM
April 8, 2020

Welcome to the thread, @jason_living. Thanks for the feedback about your experience.

 

Let me get the help you need to redirect you to our Customer Support. Here's how:

 

  1. Click the Help icon on the top right.
  2. Hit Contact Us button at the bottom.
  3. Enter a short description of your concern.
  4. Pick on Let's talk.
  5. Choose the method on how you'd be connected to support.

Moreover, I don’t want to leave you empty-handed, you'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.

 

I'm always here for you if you have additional questions, just leave a comment below. Have a wonderful day ahead!

P
Pandabear1
April 8, 2020

Same problem - none of the phone numbers work, and the number provided through the Help icon feature is also invalid.

O
Ocdcds123
April 9, 2020

Did anybody get a resolution for this?  I need to run my payroll....

J
jason_living
April 9, 2020

No, on hold on phone for an hour and no one answered.  Then on live chat and they couldn't find a resolution.  This is a known issue apparently so they just need to crack on and get it fixed.

E
EmmaM
April 9, 2020

Hi Jason

 

Our engineers are fixing this issue company by company as the fix is company-specific we have been advised. Can we just ask you to confirm if you migrated into the Standard payroll and have run the final period for the tax year before getting the message on the header of the thread?

 

Thanks

A
ABSCAFFSELBY
April 9, 2020

WHEN WILL IT BE READY

P
payment after leaving
April 9, 2020

Hi ABSCAFFSELBY

 

We appreciate that this is not an ideal situation and your frustrations in this regard. We can assure you that our engineers are working towards a resolution however we are not able to provide you with a time frame for when the resolution will be implemented. 

L
lnjbh
April 9, 2020

Please resolve this for our account

M
michaeljones14
April 20, 2020

Well an hour later and I have just spoken to a person that is not aware of the problem with running the new financial year month one pay run. !! I see here it has been reported two weeks plus ago, How many other people are waiting to hear from QUICK books when we can expect the software problem to be fixed. I would be interested in seeing other people post on here to show the extent of this issue, is it effecting just a few customers of a few thousand. 

I feel very let down that this company is waffling its way through a problem and not telling its customers how serious the problem really is.  Will I be able to run my pay roll this month or not is the question .!!!

 

How many other customers have this message : "Good news, you ran your final payroll for the tax year. You can run payroll again once the new tax year is ready." and unable to advance to month one pay run. !

Kristine Mae
Kristine Mae
April 20, 2020

We want this updated as much as you do, Michaeljones14.

 

Our engineers are still looking into the situation. We'll keep you updated as once this fixed. 

 

We're taking notes of the customers who are experiencing the same issue. I know you've called in before. Although, I'd still suggest getting in touch with our payroll support again. This way, you'll get added to the list. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Unable to advance into new tax year" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback.  

Don't hesitate to reach out to us again if you have other concerns.

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