Question

When will the shambles of an implementation of Core Payroll be rolled back so that businesses can pay their staff, submit FPS, email payslips & have correct journal etc?

Forum|Forum|1 year ago
July 24, 2024
5 replies
0 views

The (enforced) introduction of Core Payroll has been a complete disaster and should be rolled back to the previous QB Payroll as a matter of urgency. Your implementation will result in companies being unable to run payroll on time, requiring additional time and resources to resolve processes manually, late payments to employees with potential knock on costs in their own failed scheduled payments, together with difficulties complying with HMRC PAYE FPS timescales, Workplace Pension compliance and more. This 'upgrade' is in fact a major downgrade and removes almost all of what made a QB Payroll subscription worthwhile. No apparent testing has taken place nor a comparison of lost features. The only way to stop an imminent mass exodus of customers is to urgently roll it back so that businesses can run this month's payroll successfully on the previous design. The software designers, engineers, testing and management involved in this product launch should reflect on whether they are in the right job, it has been a shocking implementation.

QuickBooks Online

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payment after leaving

Hi clerk@earbytownc Thanks for reaching out to us here on the Community and sharing your feedback. The standard payroll is being discontinued and won't be reinstated. We do appreciate there are some initial issues with the new core system which hopefully will be resolved quickly. What specific issues are you experiencing, what is preventing you from running the payroll on time

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insidepark

Where has all the historical payroll data gone?

for instance I cannot access p32 report, any previous payslips, no payroll details (and by the way you have changed the Excel format for that report)

This is really poor

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ZG76

Furthermore, in the email I received telling me that the migration was happening to core payroll, it told me not to worry, everything would be copied over and there would be no change to the service ....

Missing data, very poorly designed reports, no pension data to transfer or P32 report and to top it off, today I discovered that pay elements cannot be customised now like they could in Standard payroll.

We have a taxable benefit that goes through the payroll. It's not subject to ni, however this core payroll cannot accommodate that and therefore it doesn't meet my requirements anymore. Neither can you refund a deduction.

It's a very basic payroll system we've been given.

It's incredibly poor on QuickBooks to not be transparent about the lack of functionality that this core payroll has. I'm very disappointed and I've been told that the only workaround is for me to upgrade to the enhanced payroll now. I don't feel that I should pay extra for something that they've taken away from us.

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sanlam

I agree with all of these comments plus the journals which are produced are absolutely useless. They don't record classes and/or projects. There is no process to reverse them either. Unfortunately, I will be moving to a payroll bureau now.

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Abster

I have had an email now telling me I can't migrate to Core as an employee has two NI Codes in the same year as they are now drawing their pension it's an absolute shambles, how they can create and migrate companies without even checking something so basic! Plus the fees for advanced payroll are double what I'm currently paying for Core payroll. Need to do better QuickBooks!!!

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Knotty_jim

As a small business owner, sometimes struggling with cashflow I occasionally have to pay my wages (me and my partner) in two separate payments. Previously on the old payroll, you could split the wage payments within chart of accounts and allow balances to match up.

Now you can't do this, I have been directed by my accountant just to put everything as director's loan account and she will sort it at year end, but this leaves me in the position of not knowing if my books are correct until after the event, and an additional accountancy cost to my business.

I have contacted Quickbooks on two separate occasions to try and resolve this, they gave me a solution that didn't work, then admitted it was an issue with the system and they have said they are looking into this. Still no change.

At the transition the Core Payroll requires selection of the pay period, which I didn't realise, ended up running for the following month, then having to delete the run and re run.

The next month realised that there is now a separate button to actually send the payroll, so I ended up with 2 missed submissions until I realised.

The old payroll just worked and did what it needed to do with a nice simple interface. was very happy with Quickbooks until July. Core payroll is so terrible it has ruined the whole platform. looking for alternative options to QuickBooks for next financial year.

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payment after leaving

Hi Knotty_jim Thanks for reaching out to us here on the Community. We sincerely appreciate that the Core payroll system may take some time to get acquainted with especially when you've been using the Standard system for some time. We've included a comprehensive article that maybe of some use.https://quickbooks.intuit.com/learn-support/en-uk/help-article/payroll/quickbooks-online-core-payroll-resource-hub/L0EZCnjvi_GB_en_GB?uid=m2lq883a

If you would like to split the wages into separate payments you could allocate the payment to a liability account and then expense out of the liability account.

You would first have to create a specific liability account within the chart of accounts; select accounting > chart of accounts > new > account type will be current liabilities > in the detail type select current liabilities > enter a name > save and close.

When you run payroll > Preview payroll > in the top left there will be a chart of account field where you can then select the liability account that you created above > submit/run your payroll, the payment/ss will now be allocated to the liability account.

When you make any payments from your bank in relation to the wages then you would create an expense in the usual manner; select the employee's name in the payee field > enter the bank, the amounts have been paid from, in the payment account field > enter the date the payment was debited from your bank account > in the category column enter the liability account you created previously > enter the amount > in the amounts are field select No VAT > Save and Close. The amount entered in the expense will reduce the amount in the liability accordingly.

If you would like any further assistance or information please reach out to us and we'll be happy to help you.

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torturedsoul

no-one has explained what has happened to the Payroll Journals which used to be created automatically by QB every month - this is indeed a shambles

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LoisAThomas

My own experience has not been great with this, and I still have issues regarding WPP. I think Intuit should reflect on what seems to be a process whereby they Beta test new upgrades, etc, on paying clients. I feel for customer support as much of these issues appear to be because of poor mapping in development, and customer support is left to handle the fallout. This has been the case in a number of "upgrades" - I have been a QB customer for 30+ years and I have to say the recent evolutions of QB have not been positive. I acknowledge no one likes change and of course change happens as legislation changes BUT given the rates charged, I think a better change introduction process is urgently needed.

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CharleneMaeF

This isn't the kind of experience we want you to encounter, LoisAThomas.

This desire for flexibility and the option to revert to a familiar or preferred state in the QuickBooks program is a common and understandable sentiment when changes or updates are introduced to a system that one is familiar with. I'm here to share additional insights about reverting to the old experience.

We are diligently working to improve our products and services to meet your needs. If recent updates haven't met your expectations, I encourage you to share your feedback. Your insights are invaluable in guiding our development process and ensuring we deliver the best possible experience to all our customers. Doing so helps us address issues you may have encountered and also contributes to making our products better.

I'll show you how you can send one:

Locate the Gear icon.
Under Profile, choose Feedback.
Enter your feedback suggestion.
Hit the Next button.

Alternatively, you can share your thoughts on our QuickBooks Idea Exchange Board page. To do so, click this link: https://quickbooks.intuit.com/learn-support/quickbooks-idea-exchange/idb-p/uk-idea-exchange. Then, select the Suggest an idea button. After entering your suggestion, choose Post.

Don't hesitate to comment below and let us know how we can improve, LoisAThomas. Your feedback matters to us. Let's collaborate to ensure your QuickBooks experience is smooth and productive.

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