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R
roy22
February 16, 2022
Solved

Where do I lodge a complaint

  • February 16, 2022
  • 1 reply
  • 0 views
where do i lodge a compaint about Quick books
Best answer by GeorgiaC

Is there any update how I can actually take ownership of the licenses that I`m paying for?

I don`t really want to go through chat boxes or anything else.  I would really like to be able to write to the team and see what can be done

In the meantime I have an angry accountants firm that need access to the QB license and I am powerless

My ex business partner with whom I am extremely friendly is currently fighting for his life in a Spanish hospital.

I was hoping that bring this matter up might get action?  So far not.  Surely thee must be a way that QB can reallocate the admin person on licenses??

 

 


Hi roy22, thanks for joining this thread - we appreciate there are circumstances in which the current admin may be unable to access the account to transfer ownership. In such cases, we require a request to become the primary admin or contact to be submitted - if you're not already a named user on the account, you can begin by creating an Intuit Account before submitting the request to become PA. All submissions are reviewed within 7-10 days and the requestor will be updated on the status of this throughout via email. 🙇‍♀️

1 reply

J
JamaicaA
February 16, 2022

Hi there, @roy22.

 

Please know this isn't the kind of service we want you to experience. We also don't want you to feel this way. I’d like you to know that your voice matters to us.

 

I want to assure you that the Community is always ready to help you with all your concerns. That said, may I know what specific help you need with QuickBooks? This is to ensure that we’ll be able to address them for you. You can tell us the details of it by leaving a reply on this thread. 

 

If you still want to file a complaint, I suggest reaching out to our Support Team. They can securely verify your details and assist you with your complaints.

 

Here’s how:

 

  1. Go to the Help (?).
  2. Select either Assistant or Search.
  3. If you want to talk to an agent, you can click Contact Us.
  4. Enter a brief discussion of your concern, then click Continue.
  5. Choose a way to connect with us: Chat or Callback.

 
Our representatives from Plus, Essentials, and Simple Start are available from 6:00 AM to 6:00 PM PT on weekdays and from 6:00 AM - 3:00 PM PT on Saturdays. For the Advanced, they are available any time, any day. See this link for more details about this.

 

Here's a great source where you can find articles that can help you, visit QBO help articles. This includes topics such as reconciliation, track income, and expenses, run reports, etc.

 

I've got your back if there's anything else I can help you with QuickBooks. Feel free to drop a comment below. Keep safe!

R
roy22Author
February 16, 2022

Thanks for touching base with me JamaicaA, but I would rather be able to send in an email

Despite me making it extremely clear to the business manager when I ordered a block of QB licenses he didn`t bother to change the admin/controller in our pro advisor package.

The result is that I am powerless to make any changes, hand over to other accountants, do anything!!!

I`m extremely unhappy about this situation and have mentioned it a number of times.  I bought out my business partner who is actually seriously ill right now.

 

I`m stuck!  Frustrated and fed up.  If the accounts manager had listened last August we would have this situation.  I have another accountant trying to get access and I am powerless

 

 

 

 

R
roy22Author
February 17, 2022

Is there any update how I can actually take ownership of the licenses that I`m paying for?

I don`t really want to go through chat boxes or anything else.  I would really like to be able to write to the team and see what can be done

In the meantime I have an angry accountants firm that need access to the QB license and I am powerless

My ex business partner with whom I am extremely friendly is currently fighting for his life in a Spanish hospital.

I was hoping that bring this matter up might get action?  So far not.  Surely thee must be a way that QB can reallocate the admin person on licenses??

 

 

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