Skip to main content
R
rjwbailey
January 27, 2020
Question

Why are payslips in QBO standard payroll such a weird paper size?

  • January 27, 2020
  • 1 reply
  • 0 views
Payslips emailed to my employees as PDF files are a strange paper size - 17.22 x 24.36 inches. They don't print correctly unless they have selected the 'fit' or 'shrink to size' option in Adobe Reader printer settings.

How can they be output as A4 size so the average user can print them without fiddling with Adobe Reader settings?

1 reply

E
EmmaM
January 27, 2020

Hello Rjwbailey

 

There is not a way we are aware of in the product itself to change the print settings for the payslip when you download and then print the payslip it can be changed in the printer settings either in the browser itself(if you are selecting print on the page you are o or in adobe reader if that is the download tool you use.The settings come from the browser or computer rather than being able to change them within QuickBooks itself.

 

 

Emma

R
rjwbaileyAuthor
January 27, 2020

I understand that you can ask employees to fiddle about with the print settings to make the payslip print to A4 paper size. It's not that easy unfortunately for the less 'technically able' recipients.

 

But why does the PDF that is generated as an attachment to their email have a completely non-standard paper size? Why not use A4 paper size like everybody else (including QB desktop payroll)? And where 99.9% of users have an A4 printer?

Jen_D
Jen_D
January 27, 2020

Hello, @rjwbailey,

 

I appreciate the time you've taken to share your insights about the paper size when printing payroll forms in QuickBooks Online.

 

I'll make it my top priority to submit this feedback to our developers for review. They are the ones who rolls out updates and product enhancements to the program.

 

While we're unable to configure QuickBooks to automatically use the A4 paper size for printing, you will need to toggle the print settings manually.

 

To help you with your Standard Payroll processing, please see this article: QuickBooks Online Standard Payroll Hub

 

Feel free to visit the Community any time for your questions and concerns. You can also mention me if you need additional help. Have a wonderful day!

Terms & ConditionsAccessibility statement