Skip to main content
T
Thefishbar
December 9, 2020
Question

Why can't I add an employee before end of year?

  • December 9, 2020
  • 1 reply
  • 0 views

I started to set up payroll a year ago - set up HMRC link, pay schedule, entered employee info etc -  then the employee I was setting up for decided to go self employed before I ran any pay schedules so it never got continued.

I've now taken on new employees and am trying to kickstart things again BUT..... each time I try to add an employee I get an error message that I can't add them until after I run my final payroll for the year as their start date is after the current tax year.....

I can't set up a new pay schedule either, or edit the one I previously set up despite it never having been used.

Please help....I'm losing my mind :-S

1 reply

C
Charies_M
December 10, 2020

Thanks for bringing this concern to me, Thefishbar.

 

Let me help shed some light on the error you get when trying to add a new employee before the year ends.

 

One factor that causes the error is the start date of your Employee. Since you started payroll a year ago, I bet this employee who decided to be self employed was set to have a start date of the year 2019. 

 

If you haven't created a final payroll for 2019 year-end, then we can't proceed to run the final payroll for 2020. From here we can proceed to another possible reason for the error which is the current pay schedule of the said employee. QuickBooks Online Payroll for UK is particular with the dates entered to make sure reports are accurate.

 

To fix this, you'll need to get in touch with our Payroll Team and have them delete the pay schedule so you can start over by adding new employee and set a schedule for 2020.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

 

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

 

Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.

Terms & ConditionsAccessibility statement