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g-mgordon
February 21, 2020
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Why do I have my employees duplicated after migration from paysuite all saying incomplete?

  • February 21, 2020
  • 1 reply
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Original commenter did not share additional details
    Best answer by Ashleigh1

    Hello G-Mgordon, 

     

    Thanks for reaching out to us on the Community page, 

     

    yes sometimes after the migration it duplicates the employees if you go into each one and if they have the year to date figures in and the employee id then that is the one that has come from paysuite the other one can just get deleted as it will not have that information in. 

     

    to delete the employee if you go into the one you don't need>actions>delete this will delete the duplicate one. 

     

    if you have any that still have incomplete if you just go into each section and make sure you fill out all the information it is asking you for. 

    1 reply

    A
    Ashleigh1Answer
    February 21, 2020

    Hello G-Mgordon, 

     

    Thanks for reaching out to us on the Community page, 

     

    yes sometimes after the migration it duplicates the employees if you go into each one and if they have the year to date figures in and the employee id then that is the one that has come from paysuite the other one can just get deleted as it will not have that information in. 

     

    to delete the employee if you go into the one you don't need>actions>delete this will delete the duplicate one. 

     

    if you have any that still have incomplete if you just go into each section and make sure you fill out all the information it is asking you for. 

    G
    g-mgordonAuthor
    February 28, 2020

    Hi I have just seen this. Thank you, that seems simple enough, but I was requested to allow access to my software by the QB help team with the promise that they would keep me in touch particularly if it was not going to be fixed in time . However, as I have heard nothing and must complete the payroll today I have emailed them to find out what is going on. If the solution is so simple I can't understand why I was not told this straight away?

    A
    Ashleigh1
    February 28, 2020

    Hello G-Mgordon, 

     

    Once you have done what was posted previously you will be able to run your payroll. 

     

    When you move over from paysuite to standard it duplicates the employees it is just a case of making sure the one that has the year to date figures in and the employee id that is from paysuite and the other ones can just get deleted, once this is done and all the information is in then you can run your payrolls. The reason why it comes as incomplete and have to fill information in as they are two different products that run a bit differently and that is why you have to enter some information in. I am not sure what you are wanting our team to do as they have done your migration for you once done what has been said you can run the payroll.  

     

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