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tom-handlerecycl
November 3, 2021
Question

Why is my net pay greater than my gross pay? I have negative (credit) deductions

  • November 3, 2021
  • 1 reply
  • 0 views
I have added P45 details into payroll for an employee but the deductions for tax give me a larger net pay than the gross pay figure, has anyone seen this before?

1 reply

A
Ashleigh1
November 3, 2021

Hello Tom-handlerecycl, 

 

Welcome to the Community page, 

 

Can we ask what payroll you are using in Quickbooks is it Advanced payroll or Standard payroll? 

S
SteffenP
October 24, 2022

I got the same question, it's on standard payroll. I believe it's related to paying a lot of tax earlier in the tax year, but how would my company get hold of the money to pay the extra income? Does the HMRC refund it somehow into my company's account? I'd rather not pay more and sort it all out with the HMRC at the end of the tax year. Can this be configured?

M
mv32
October 24, 2022

You're correct that this may be relevant to paying a lot of tax earlier or the P45 information, @SteffenP.

 

This is the reason why the net pay is higher than the gross pay. Since this is the case, I suggest contacting our Care Support team to take care of this and investigate thoroughly. They have tools to pull up your account in a private session.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Click the Payroll button below.
  4. Select QuickBooks Standard Payroll Hub.
  5. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter. 
  6. Choose Contact a human.
  7. Hit Live chat/Call me back.
  8. Enter your question, then select Continue.
  9. Choose a way to connect with us:

 

You can also chat with us through this link: QuickBooks Online Payroll.

 

On the other hand, yes, we can configure your tax setup. You may want to review and correct your tax setup for the allowances and some tax information. This way, you won't have to pay more while using QuickBooks and directly contact HMRC to sort it out. You can check this article for further directions: Add and update an employee record in QuickBooks Online.

 

I've also added these topics below about Nest requirements, troubleshooting the error message, imagining employees, and other relevant articles. 

 

 

Please reply in this post if you need further assistance or other payroll concerns. We're always here to lend a hand. Stay healthy.

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