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K
ken-kcamarketing
August 31, 2024
Question

Why was my Payroll flagged as being 'Up to Date' on August 31st when I had not done the payroll run (due on August 30th) for August?

  • August 31, 2024
  • 1 reply
  • 0 views
The 'Next payroll due Monday, 30/9/24' according to the package.  The last one run was 30/7/24, so where does it expect the one for 30/8/24.  I did overcome the problem, and ran the 30/8/24, but why is it happening?

1 reply

MariaSoledadG
MariaSoledadG
August 31, 2024

Good thing you're able to run the August payroll, Ken. I have some solutions in case you'll encounter this message again.

 

This usually happens if you run browser-related issues. You can perform some troubleshooting steps so you can fix this. Use the shortcut keys below to access a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

This mode deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. After that, you can double-check if it is already working fine. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically. On the other hand, if it is still not working, you can switch to another supported browser.

 

Additionally, if you need anything else about filing your taxes, you can check out these articles: 
 

 

Let me know if you have any other concerns when running payroll. The Community is always here to assist you further. Have a nice day!

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