Won’t let me move forward after subscribing

We appreciate you for coming here, @cjsbuilders1972.  We recognize the challenge you encountered while accessing your newly subscribed QBO. Let me share some insights and help you how to fix this bug.

Before anything else, we'd like to know if there's a prompt error message on your end to help us fix this as soon as possible.

In the meantime, let's perform some troubleshooting steps to determine if this is a browser-related issue.

Let's start by opening your QBO account via incognito mode to avoid storing cache data. Accumulated data from your regular browser may cause odd behaviors while navigating QBO. We can use the shortcut keys below as shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, open access to your invoices. If this works, clear the cache of your regular browser to remove accumulated data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program. 

Moreover, if you're utilizing the QBO mobile app, you can click this article: Fix common errors in the QuickBooks Online mobile app for Android.

Feel free to read these articles to help you start with QBO: 

 

• Get started with QuickBooks Online.
• Get started and adjust settings after you sign up for QuickBooks Online.

Thanks for choosing QBO @cjsbuilders1972. For additional queries, don't hesitate to reply to this post. We'll respond to you as soon as possible. Take care, and have a good one.