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J
Jacqui L
April 17, 2025
Question

Worker category error

  • April 17, 2025
  • 1 reply
  • 0 views

Having switched to 25/26 for payroll and processed April I started to worry that I hadn't closed off 24/25 correctly so deleted the April payrun and switched back.  All was OK.  However when I went back into 25/26 several employees had pension worker categories stuck on "not assessed" and I am unable to change it - just get a red circle when I try and use the drop down menu.  So am completely stuck and unable to run a correct April.  I contacted support a week ago to raise this problem, was told it was a known issue others were experiencing the same issue and that I was added to the list of impacted users.  Nothing happened so I contacted support again a couple of days ago, still no resolution despite being told it's being worked on.  This is hugely stressful, time consuming and frustrating.  Does anyone have any magic solutions please?  

1 reply

K
KiazzymaeC
April 17, 2025

I completely understand your frustration with the challenges you're facing regarding the pension worker categories in QuickBooks Online Payroll, Jacqui L. Running your payroll report for April is crucial, and I recognize the importance of resolving this issue promptly.

 

Since you've been already added to the list of affected users, rest assured that you'll receive updates via email as we make progress on this issue. However, for more information with the specific issue, I recommend contacting our support team again. They have the tools to securely access your account and can provide you with the latest updates for the issue you've been experiencing.

 

Here's how you can contact our payroll support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Click on ? Help.
  3. Select the Search tab and type your concern.
  4. Hit Contact Us to get in touch with an expert.

 

 

Please take note of our support hours to ensure you contact us at the appropriate time.


For additional support in running reports, you might find this article helpful: Run Reports in QBO Payroll.

 

If you have further concern regarding your pension worker categories in QuickBooks Online Payroll, please do not hesitate to respond to this post. I'm here to provide ongoing support!

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