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Clare77
April 11, 2024
Question

Year end payroll standard payroll

  • April 11, 2024
  • 1 reply
  • 0 views

Hi there, I am trying to do my first payroll for this beginning year and it is just showing up as closed.  I have an old payroll showing which I could not delete when I switched an employee over to another payroll so that the two employees were on the same payroll (if that makes sense)  Not sure if it is this that is causing a problem or do I need to add new pay schedules altogether for my new year beginning (April) to run my first payroll?

Thanks

Clare

1 reply

S
ShyMae
April 11, 2024

Hi there, Clare. Let me route you to our designated support so that you can successfully run your first payroll. 

 

Since you're unable to run your first payroll for this beginning year, and it's showing closed, I recommend contacting our payroll team. Our experts have all the specialized tools, information, and expertise to review your payroll setup. 

 

To reach them, you can follow these steps:

 

  1. Hover over to the Help menu and click the Search tab.
  2. Click Contact Us and type in a short description in the box provided.
  3. Click Continue, then choose the Chat or Callback option.

 

I'll add some resources you can check out to manage your payroll and employees: 

 

 

You can add your response to this thread whether you need further assistance running payroll or managing employees. Kindly use the reply button below to enter your queries. 

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